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Looking back and moving forward
-Its always fun to look back and see features we were so excited to bring to the customer support market.…
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What does your end user support look like?
-What does your end user self support site look like? Does it look like this? What about like this? How about…
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iSupport and GlobeSherpa announce partnership
-So much has been going on- it’s hard to figure out where to start. Today I want to highlight an…
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If you have to tell me your technology is disruptive
-its probably not disruptive. Besides, when it comes to help desk and/or customer service, I cringe at the thought of disruption. I…
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Dipping our toe in the water
-I have not been shy about sharing my thoughts on cloud computing. It is a huge part of the software…
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It is like grandpa marrying his 4th wife
-As many have now heard BMC, the current guardian of Remedy, has been taken private by a group of investors. I…
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At 46 I refuse to be oldest guy in the room.
-I’ve been doing a fair amount of angel investing over the last few years. I think it helps keep me…
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The virtual land grab of 2013 and similarities to the .com bubble of 2000
-Is it just me or does it feel like deja vu all over again? We have been doing a lot…
