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Feature Spotlight: Customizing iSupport
-Configurable interfaces and access levels for different types of users, custom workflows, easy-to-use designers for views, charts, reports, alerts, and…
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Feature Spotlight: iSupport Chat Features
-iSupport’s built-in Chat functionality includes customizable responses, emoticons, automatic incident creation, knowledge search, availability scheduling, themes, history monitoring, and much more!…
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Feature Spotlight: iSupport Slack Integration…And More!
-For nearly 30 years iSupport has provided service desk solutions and collaboration tools to service providers and the service receivers…
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Feature Spotlight: iSupport Asset Features
-iSupport’s Asset functionality includes device monitoring, scheduled and dynamic scanning with side-by-side comparisons, maintenance and warranty notifications, count tracking, and…
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Feature Spotlight: iSupport Charts
-Use iSupport’s Chart feature to easily configure personal and shared charts in multiple formats. You can export as an image…
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Feature Spotlight: iSupport News Feeds
-iSupport’s News Feed feature enables support representatives and customers to participate in discussions and polls, view work item updates, and more…and…
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Feature Spotlight: Automatic Knowledge Matching
-iSupport’s 16.5 release includes automatic knowledge matching – enable for a category and entries will appear when the category is…
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iSupport 16.5 Now Available
-We just released iSupport 16.5, which includes enhancements to iSupport’s knowledge, charting, asset management, and reporting functionality. The release includes a…
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iSupport 16 Now Available.
-The release of iSupport 16 contains several customer requested enhancements to the following functions: Knowledge, Views, Charts, Correspondence features, View Subscriptions,…
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iSupport Version 15.5 Now Available
-We just released iSupport Version 15.5. It contains routing availability scheduling, updates to our chat feature, and enhancements to our view, rule, notification,…
