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Help Desk Software and 22 Years of Change
-Yes today is April Fools. No I didn’t realize that when I started iSupport Software 22 years ago. Nor did…
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iSupport Software Case Studies
-In doing some research the other day I came across some old case studies we did. It is fun to…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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In My Experience… Change Management
-In 1993 while developing Help! for Lotus Notes, many companies were hiring us to help them track their physical moves…
