Help Desk and Service Desk Software

Two editions, on-premise or hosted, one integrated product.

Incident Management

iSupport helps you to automate functions such as managing incidents, entering and searching for knowledge entries and FAQs, sending surveys, generating reports, and tracking assets, customers, and companies.

Service Desk

The Service Desk Edition adds problem and change functionality, purchasing and opportunity management, and a number of other features.

Compare Editions

Compare the features in iSupport’s Incident Management and Service Desk editions. iSupport help desk software is available on-premise or hosted.

iSupport comes in two editions: Incident Management and Service Desk. Both editions are packed full of traditional help desk features for automating workflow, managing multiple channels of communication, asset tracking, and end user self-service. Both editions feature the flexibility to customize specific forms, routing methods, business rules, and reporting dashboards. Our Service Desk Edition includes all of the features contained in Incident Management Edition with the addition of Problem, Change, Service Catalog, Configuration Management Database functionality, and fully accessible Application Interface functionality for integrating with third party tools. For a comprehensive list of features click on one of the editions above, or choose to compare editions to decide which one is right for you.