Knowledge Management

Capture your company’s intellectual property with iSupport’s Knowledge functionality. Knowledge entries can be directly authored or automatically added from work item solutions.

You can add custom fields to support specific processes and control the look and feel of knowledge entries with our layout designer. Supporting information such as attachments, links to external websites, and videos can be added.

Enable an approval process to ensure that knowledge is accurate, complete, and peer reviewed before it is published. You can configure condition-based rules and rule groups to change field values, send notifications, and initiate webhooks.

Knowledge can be published to your users via mySupport or secured to specific groups or individuals. Customers can follow and “like” knowledge entries, and post comments on knowledge entries to Facebook and discussion feeds.