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Help Desk Software and 22 Years of Change
-Yes today is April Fools. No I didn’t realize that when I started iSupport Software 22 years ago. Nor did…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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If you have to tell me your technology is disruptive
-its probably not disruptive. Besides, when it comes to help desk and/or customer service, I cringe at the thought of disruption. I…
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It is like grandpa marrying his 4th wife
-As many have now heard BMC, the current guardian of Remedy, has been taken private by a group of investors. I…
