iSupport has been providing IT help desk and service delivery software solutions since 1992.

Our Company

Founded in 1992, iSupport Software has helped thousands of IT organizations improve the management of their service delivery processes. Our customer-focused approach has led to the creation to one of the most flexible yet easy to manage solutions on the market. Having served technology teams in startups to the Fortune 500, you can depend on iSupport to have a solution that fits your needs.

History & Development

The history of iSupport is one focused on client needs as opposed to growth at all costs to appease short-term shareholders. Many of our customers have been with us for more than a decade, which has given us an invaluable perspective that can only come from long-term relationships. Our large R&D investment continues to this day with an average of two major releases of our solutions each year.


iSupport Version 16.5 Released


Named in Top 10 Best ITSM Software in 2020 List by SoftwareWorld


Named one of the Top 10 ITSM Solution Providers for 2019 by CIO Applications Magazine


iSupport Versions 16.0 and 16.1 Released


iSupport Versions 15.1 and 15.5 Released


Named One of the 50 Best Companies to Watch in 2017 by The Silicon Review


iSupport Version 15 was released with fresh desktop and configuration interfaces.


iSupport Version 14.5 was released and brought with it automatic updates.


iSupport Software continues to enhance iSupport, releasing Versions 12.7 and 14.0.


iSupport saw a year-over-year increase in new customer licenses of almost 40%, accredited mostly to the UX redesign of the preceding 20 months.


iSupport celebrated its 72nd straight quarter of profitability on December 31.


iSupport Version 12.5 was released. From April 2011 to December 2013 iSupport released four major upgrades representing over 185 new features.


iSupport for Amazon Web Services, a cloud solution, was released.


iSupport Version 12 was released with a ground-up redesign of the iSupport UX.


iSupport Version 11 was released, again demonstrating a leadership position with social network integration functionality.


GWI Software was re-branded to iSupport Software.


GWI led the industry again, releasing c.Support for Microsoft .NET – the first IT help desk application developed entirely with the .NET Framework.



Who uses iSupport

iSupport Software provides help desk software and customer support solutions to organizations all over the world. Our customers cover manufacturing, education, government, communications, technology, and professional services.