Company

iSupport has been providing IT help desk and service delivery software solutions since 1992.

Our Company

iSupport has been providing IT help desk software and service delivery software since 1992. Hundreds of thousands of users rely on our flexible solutions to provide multi-channel help desk support to millions of customers worldwide. Trust your support needs to the oldest privately-owned, continually-operating company in the help desk software market.

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Research & Development

The history of iSupport is long and storied. Many features taken for granted today, such as email ticket submission, live chat and browser-based support portals, were originally introduced to the help desk industry by iSupport Software back in the 1990s. Our large R&D investment continues to this day with an average of two major releases of our solutions each year.

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2016

iSupport Version 15 was released with fresh desktop and configuration interfaces.

2015

iSupport Version 14.5 was released and brought with it automatic updates.

2014

iSupport Software continues to enhance iSupport, releasing Versions 12.7 and 14.0.

2013

iSupport saw a year-over-year increase in new customer licenses of almost 40%, accredited mostly to the UX redesign of the preceding 20 months.

2013

iSupport celebrated its 72nd straight quarter of profitability on December 31.

2013

iSupport Version 12.5 was released. From April 2011 to December 2013 iSupport released four major upgrades representing over 185 new features.

2013

iSupport for Amazon Web Services, a cloud solution, was released.

2013

iSupport Version 12 was released with a ground-up redesign of the iSupport UX.

2011

iSupport Version 11 was released, again demonstrating a leadership position with social network integration functionality.

2010

GWI Software was re-branded to iSupport Software.

2002

GWI led the industry again, releasing c.Support for Microsoft .NET – the first IT help desk application developed entirely with the .NET Framework.

2002-2010

GWI grew its user base with an average of two major releases of c.Support every year.

2001

The Help! product family was rebranded to c.Support.

1999

GWI released The Collaborative Front Office for Lotus Notes, a CRM application.

1994

GWI established a leadership role releasing the world’s first 100% browser-based help desk application, Help! for the Web.

1994

GWI released the first shrink-wrapped help desk for Lotus Notes, Help! for Lotus Notes.

1992

GWI (Groupware Incorporated) Software opened for business on April 1.

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Who uses iSupport

iSupport Software provides help desk software and customer support solutions to organizations all over the world. Our customers cover manufacturing, education, government, communications, technology, and professional services.