iSupport has been providing IT help desk and service delivery software solutions since 1992.

Our Company

iSupport has been providing IT help desk software and service delivery software since 1992. Hundreds of thousands of users rely on our flexible solutions to provide multi-channel help desk support to millions of customers worldwide. Trust your support needs to the oldest privately-owned, continually-operating company in the help desk software market.

Research & Development

The history of iSupport is long and storied. Many features taken for granted today, such as email ticket submission, live chat and browser-based support portals, were originally introduced to the help desk industry by iSupport Software back in the 1990s. Our large R&D investment continues to this day with an average of two major releases of our solutions each year.


iSupport Version 15 was released with fresh desktop and configuration interfaces.


iSupport Version 14.5 was released and brought with it automatic updates.


iSupport Software continues to enhance iSupport, releasing Versions 12.7 and 14.0.


iSupport saw a year-over-year increase in new customer licenses of almost 40%, accredited mostly to the UX redesign of the preceding 20 months.


iSupport celebrated its 72nd straight quarter of profitability on December 31.


iSupport Version 12.5 was released. From April 2011 to December 2013 iSupport released four major upgrades representing over 185 new features.


iSupport for Amazon Web Services, a cloud solution, was released.


iSupport Version 12 was released with a ground-up redesign of the iSupport UX.


iSupport Version 11 was released, again demonstrating a leadership position with social network integration functionality.


GWI Software was re-branded to iSupport Software.


GWI led the industry again, releasing c.Support for Microsoft .NET – the first IT help desk application developed entirely with the .NET Framework.


GWI grew its user base with an average of two major releases of c.Support every year.


The Help! product family was rebranded to c.Support.


GWI released The Collaborative Front Office for Lotus Notes, a CRM application.


GWI established a leadership role releasing the world’s first 100% browser-based help desk application, Help! for the Web.


GWI released the first shrink-wrapped help desk for Lotus Notes, Help! for Lotus Notes.


GWI (Groupware Incorporated) Software opened for business on April 1.



Who uses iSupport

iSupport Software provides help desk software and customer support solutions to organizations all over the world. Our customers cover manufacturing, education, government, communications, technology, and professional services.