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What NOT To Do When Providing End User Support
-We have all been on the wrong end of bad customer service, and it often comes at our hour of need.…
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Invaluable Time Management Tips for IT and Tech Support
-Tips on Improving Your Efficiency Effective time management is something that is typically developed over time, often via trial and…
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The Most Hilarious IT Support Questions
-It is well documented that IT support professionals receive plenty of amusing questions, queries, and support requests. In this article,…
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Does your software vendor provide live agent help desk support seven days a week?
-It is true we live in a new era of software, but sometimes the old ways of doing things are still…
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Great support policies lost in execution
-Always look at your support policies from the standpoint of the user – you might be surprised how good ideas don’t come…
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Finance help desk software: managing your IT assets to save costs and increase customer satisfaction
-As regulations drive up the cost of finance, you can keep technology costs under control with IT focused finance help desk…
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Government help desk software: complete management of IT assets for the public sector
-As public scrutiny and budget challenges grow, you can keep technology costs under control with government help desk software that is 100%…
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Healthcare help desk software: keeping your practice healthy
-As regulations drive up the cost of healthcare, you can keep technology costs under control with IT focused healthcare help…
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Four keys to successful help desk deployment
-There are four things everyone should consider when it comes to help desk software. Sometimes it is easy to get caught up…
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Service delivery does not stop at IT.
-iSupport is a great IT help desk application, but from the beginning we knew it could do more. When you…
