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New Approver Delegate Option in iSupport v17.5
-iSupport v17.5 includes a new approver delegate option that enables you to designate a support representative or customer that can…
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New Options for Surveys in v17.5
-iSupport’s newest release, v17.5, includes new distribution options for the fully configurable Survey feature – you can now use customer…
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iSupport 17.5 Ready For Download!
-iSupport 17.5 is ready for download! This release includes Microsoft Teams Planner integration, performance and security enhancements, added metrics for…
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We’ll Be Closed On Monday, September 6 For Labor Day
-Our office will be closed on Monday, September 6. From everyone at iSupport Software, we hope you have a safe…
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Microsoft Teams Integration Enhancements Coming!
-We’re adding to iSupport’s Microsoft 365 Teams integration in our upcoming release! You’ll be able to use the new Microsoft…
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Feature Spotlight: iSupport Chat
-iSupport’s Chat functionality includes customizable responses, emoticons, automatic incident creation, knowledge search, availability scheduling, themes, history monitoring, and much more…check out…
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Feature Spotlight: iSupport Service Catalogs
-iSupport’s Service Catalog functionality in the Service Desk Edition handles customer requests of services, products, policies/procedures, etc. Requests can be…
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Feature Spotlight: iSupport Approval Cycles
-iSupport’s Approval functionality requires incidents, changes, and purchase requests to be approved by designated support representatives and/or customers. It’s fully…
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Feature Spotlight: iSupport Surveys
-Use iSupport’s Survey functionality to define and send questionnaires to your end users. It’s fully customizable so you can configure…
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Feature Spotlight: iSupport Knowledge Functionality
-iSupport’s Knowledge functionality includes approval processes, configurable layouts, publishing to end user portals, work item category matching, and more…check it…
