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Check Out Our New eBook!
-After 24 years in the help desk/service desk industry, we’ve taken some time to look back. Times have evolved and tools have…
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iSupport Version 15 is now available.
-We are happy to announce the general availability of iSupport V15. This new release addresses the wishes of our customers…
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Help Desk Software Provider iSupport Software Announces Version 15
-Help desk software provider iSupport has released Version 15 of their Incident Management and Service Desk solutions. Over 500 customers…
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Integrating Features with Categories
-Once you feel confident with your category structure, use it as the starting point for a value-add pass in which you look…
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Creating Categories – It’s More Art Than Science
-Q: What does it take to create a great set of categories? A: Donuts, coffee, and a white board. Or…
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Involving Others in the Category Creation Process
-White boarding with your help desk team can help sketch out a basic framework of categories and their hierarchical relationships.…
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Best Practices for Getting Started With Categories
-When planning your category structure, try to learn from the old system. If you are replacing an existing help desk…
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Utilizing Categories to Clarify Workflows
-Even after spending years within the realm of help desk solutions, it’s easy for a professional to admire the logical…
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Using Categories to Enhance Efficiency
-The need for order seems to be an innate part of the human spirit. After all, a foundational element of…
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Consider Your Existing Infrastructure in Your Needs Assessment
-When performing a needs assessment, it’s important to take advantage of your existing infrastructure by leveraging your existing network directory…
