Author archive for Lisa Kimery

In addition to the new on-demand meeting integration features in iSupport 17, there are many other collaborative features in iSupport…

iSupport’s Change Management functionality enables you to track activities involving services and assets, and we just added more features including…

mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search knowledge entries,…

iSupport enables you to efficiently send correspondence to customers and others via the Desktop and work item screens. You can…

iSupport’s Approval feature requires work items to be approved by designated support representatives and customers before most functions can be…

iSupport has many tools that administrators can use to manage those using the product and monitor the iSupport environment. You…