Author archive for Lisa Kimery

If you have the Service Desk edition, use iSupport’s Opportunity Management functionality to create Opportunity records and generate quotes using…

iSupport’s Template functionality automates solutions for your most common issues and tasks, saving entry time for your support representatives. Auto-fill,…

iSupport has many tools that administrators can use to manage those using the product and monitor the iSupport environment. You…

iSupport has a robust feature set that is suited to many different types of users, but there are many ways…

Use iSupport’s Microsoft Integration functionality to create, view, and access Microsoft Teams meetings, Planner tasks, and Outlook meetings via iSupport’s…

You can use different methods to authenticate to iSupport’s Desktop, mySupport portals, and Mobile Client depending on your environment. The…

Use iSupport’s CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other…