Author archive for Lisa Kimery

If you have the Service Desk edition, use iSupport’s Opportunity Management functionality to create Opportunity records and generate quotes using…

iSupport’s Purchasing functionality (included in the Service Desk Edition) enables you to track products and services, submit purchase requests, and…

iSupport has a robust feature set that is suited to many different types of users, but there are many ways…

iSupport’s Service Catalog functionality in the Service Desk Edition enables customer requests of services, products, policies/procedures, etc. utilizing configured Change…

iSupport’s Self Help Guide feature enables you to create custom decision tree style prompts that lead mySupport users to a…

iSupport’s Service Contract functionality tracks and restricts incidents and changes for customers, companies, and assets. You can set up service…

iSupport’s Alert functionality automatically triggers notifications to support representatives and customers according to your configured work item thresholds – for…

iSupport’s permissions allow or prevent access to iSupport functionality throughout the application, and you can use roles to assign feature…