Author archive for Lisa Kimery

Use iSupport’s Survey functionality to define and send questionnaires to your end users. It’s fully customizable so you can configure…

iSupport’s Knowledge functionality includes approval processes, configurable layouts, publishing to end user portals, work item category matching, and more…check it…

We’re hard at work on our next iSupport release, with a new Microsoft 365 planner widget and enhancements to view…

There are several tools for iSupport administrators to use to monitor work items, support representative usage, and the iSupport environment.  More…

mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search knowledge entries,…

iSupport includes a set of reports that collect data on the most valuable information, but you can also use our…

Answers are just a click away with iSupport’s comprehensive, context-sensitive help system!  It’s an easy way to answer your questions…

iSupport’s Customer and Company functionality records and tracks end user information for association with work items and other features. You…