Author archive for Lisa Kimery

iSupport’s Webhook feature enables data from iSupport work items to be instantly posted to a web application based on specified…

iSupport’s Template functionality automates solutions for your most common issues and tasks, saving entry time for your support representatives. It’s…

iSupport’s Asset functionality includes device monitoring, scheduled and dynamic scanning with side-by-side comparisons, maintenance and warranty notifications, count tracking, and…

iSupport enables you to create custom notifications for scenarios specific to your organization, and you can include work item information…

Use iSupport’s Chart feature to easily configure personal and shared charts in multiple formats. You can export as an image…

We’re hard at work on our next release with performance enhancements and updates to iSupport’s Desktop, Purchasing functionality, and more!…

iSupport’s Global Search feature enables you to search iSupport data via the Global Search Desktop component or the View |…

iSupport’s News Feed feature enables support representatives and customers to participate in discussions, view history updates for work items, and…

Support representative groups are central to iSupport features such as routing, reporting, and the roles and permissions that control the…