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Feature Spotlight: iSupport Purchasing Functionality
-iSupport’s Purchasing functionality (included in the Service Desk Edition) enables you to track products and services, submit purchase requests, and…
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Feature Spotlight: Restricting Access to iSupport Functionality
-iSupport has a robust feature set that is suited to many different types of users, but there are many ways…
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iSupport Software Announces Remote Work Policy For All Employees
-It has taught us new ways to utilize our technology to conduct business more profitably. iSupport Software has…
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Feature Spotlight: Service Catalogs
-iSupport’s Service Catalog functionality in the Service Desk Edition enables customer requests of services, products, policies/procedures, etc. utilizing configured Change…
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Feature Spotlight: iSupport Self Help Guides
-iSupport’s Self Help Guide feature enables you to create custom decision tree style prompts that lead mySupport users to a…
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Feature Spotlight: Service Contracts
-iSupport’s Service Contract functionality tracks and restricts incidents and changes for customers, companies, and assets. You can set up service…
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Feature Spotlight: iSupport Alerts
-iSupport’s Alert functionality automatically triggers notifications to support representatives and customers according to your configured work item thresholds – for…
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Feature Spotlight: iSupport’s Role-Based Permissions
-iSupport’s permissions allow or prevent access to iSupport functionality throughout the application, and you can use roles to assign feature…
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Feature Spotlight: Customizing iSupport
-Configurable interfaces and access levels for different types of users, custom workflows, easy-to-use designers for views, charts, reports, alerts, and…
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Feature Spotlight: iSupport Chat Features
-iSupport’s built-in Chat functionality includes customizable responses, emoticons, automatic incident creation, knowledge search, availability scheduling, themes, history monitoring, and much more!…
