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Feature Spotlight: iSupport Administration Tools
-iSupport has many tools that administrators can use to manage those using the product and monitor the iSupport environment. You…
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Wishing You a Prosperous New Year!
-In observance of the New Year’s Day holiday, our office will be closed on Thursday, December 31 at noon PST…
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Happy Holidays
-Our office will be closed on Thursday, December 24 at noon PST and on Friday, December 25. Happy holidays from…
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Feature Spotlight: iSupport’s Service Desk Edition
-iSupport comes in two editions: Incident Management and Service Desk. The Service Desk Edition includes all of the features contained…
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Feature Spotlight: Routing
-iSupport’s Routing functionality enables support representatives to route via name, skill, group, and location. All routing methods can also include…
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Feature Spotlight: Mobile Functionality
-You can access iSupport via a mobile device for in-the-field updates to iSupport data, inside or outside the firewall. Customizable…
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Happy Thanksgiving!
-In observance of the Thanksgiving holiday, iSupport will be closed on Thursday, November 26 and Friday, November 27. From all of…
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Feature Spotlight: Opportunity Management
-If you have the Service Desk edition, use iSupport’s Opportunity Management functionality to create Opportunity records and generate quotes using…
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Feature Spotlight: iSupport Purchasing Functionality
-iSupport’s Purchasing functionality (included in the Service Desk Edition) enables you to track products and services, submit purchase requests, and…
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Feature Spotlight: Restricting Access to iSupport Functionality
-iSupport has a robust feature set that is suited to many different types of users, but there are many ways…
