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Feature Spotlight: Getting Feedback From Your Users
-Support has several features that you can use to get feedback from your users, including surveys, simple feedback questions in…
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Feature Spotlight: iSupport CMDB Functionality
-Use iSupport’s CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other…
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Feature Spotlight: Problem Management
-Use iSupport’s Problem Management functionality (included in the Service Desk Edition) to link and resolve related incidents while tracking the…
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Feature Spotlight: iSupport Communication Tools
-In addition to the new on-demand meeting integration features in iSupport 17, there are many other collaborative features in iSupport…
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Feature Spotlightlight: Change Management
-iSupport’s Change Management functionality enables you to track activities involving services and assets, and we just added more features including…
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iSupport 17 Now Available!
-iSupport 17 is ready for download! The release adds video, audio, and screen sharing through on-demand meeting integration with Google,…
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iSupport 17 is right around the corner!
-We’ve been busy working on iSupport v17, and will be releasing it very soon. Look for on-demand meeting integration, new…
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Feature Spotlight: mySupport Portals
-mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search knowledge entries,…
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Feature Spotlight: iSupport Correspondence Functionality
-iSupport enables you to efficiently send correspondence to customers and others via the Desktop and work item screens. You can…
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Feature Spotlight: iSupport Approvals
-iSupport’s Approval feature requires work items to be approved by designated support representatives and customers before most functions can be…
