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There are several tools for iSupport administrators to use to monitor work items, support representative usage, and the iSupport environment.  More…

mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search knowledge entries,…

iSupport includes a set of reports that collect data on the most valuable information, but you can also use our…

Answers are just a click away with iSupport’s comprehensive, context-sensitive help system!  It’s an easy way to answer your questions…

iSupport’s Customer and Company functionality records and tracks end user information for association with work items and other features. You…

To keep your databases small and manageable, use iSupport’s Archiving feature to automatically move work items with a Closed status…

iSupport’s Category functionality plays a key role in customizing workflows and generating reports according to the needs of your organization.…

You can easily set up profiles, synchronize with your data sources, and control the features available to all individuals using…

iSupport’s Desktop includes personal and shared dashboards that you can completely customize according to the way you work in your…

iSupport includes powerful reports that collect data on the most valuable information, but you can also use our drag-and-drop Report…