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In My Experience… Heather Perry and my 19 years at iSupport Software
-If you have called us in the last 19 years, you have more than likely talked to Heather Perry. Heather…
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In My Experience… Change Management
-In 1993 while developing Help! for Lotus Notes, many companies were hiring us to help them track their physical moves…
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Looking back and moving forward
-Its always fun to look back and see features we were so excited to bring to the customer support market.…
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Of what value is this type of journalism?
-I see more and more of these types of articles these days. When you read the headline “Freshdesk provides a platform…
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If you have to tell me your technology is disruptive
-its probably not disruptive. Besides, when it comes to help desk and/or customer service, I cringe at the thought of disruption. I…
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Dipping our toe in the water
-I have not been shy about sharing my thoughts on cloud computing. It is a huge part of the software…
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It is like grandpa marrying his 4th wife
-As many have now heard BMC, the current guardian of Remedy, has been taken private by a group of investors. I…
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At 46 I refuse to be oldest guy in the room.
-I’ve been doing a fair amount of angel investing over the last few years. I think it helps keep me…
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The virtual land grab of 2013 and similarities to the .com bubble of 2000
-Is it just me or does it feel like deja vu all over again? We have been doing a lot…
