-
Feature Spotlight: Archiving
-To keep your databases small and manageable, use iSupport’s Archiving feature to automatically move work items with a Closed status…
-
Feature Spotlight: iSupport Categories
-iSupport’s Category functionality plays a key role in customizing workflows and generating reports according to the needs of your organization.…
-
Feature Spotlight: Setting Up Support Representative Profiles
-You can easily set up profiles, synchronize with your data sources, and control the features available to all individuals using…
-
Feature Spotlight: Desktop Dashboards
-iSupport’s Desktop includes personal and shared dashboards that you can completely customize according to the way you work in your…
-
Feature Spotlight: Reports
-iSupport includes powerful reports that collect data on the most valuable information, but you can also use our drag-and-drop Report…
-
Feature Spotlight: iSupport Rules for SLAs
-iSupport enables you to define rules that can be grouped together to form workflows for automatically escalating work items according…
-
It’s Our Birthday!
-It’s our 29th birthday…no fooling! We’re proud to have been under the same ownership, management, and vision since iSupport Software (then GWI)…
-
Feature Spotlight: Getting Feedback From Your Users
-Support has several features that you can use to get feedback from your users, including surveys, simple feedback questions in…
-
Feature Spotlight: iSupport Email Processing
-iSupport’s Email Processing functionality creates and updates incidents and changes from entries in an email mailbox. Watch the iSupport Email…
-
Feature Spotlight: iSupport CMDB Functionality
-Use iSupport’s CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other…
