-
Check Out Our New eBook!
-After 24 years in the help desk/service desk industry, we’ve taken some time to look back. Times have evolved and tools have…
-
iSupport Version 15 is now available.
-We are happy to announce the general availability of iSupport V15. This new release addresses the wishes of our customers…
-
Integrating Features with Categories
-Once you feel confident with your category structure, use it as the starting point for a value-add pass in which you look…
-
Creating Categories – It’s More Art Than Science
-Q: What does it take to create a great set of categories? A: Donuts, coffee, and a white board. Or…
-
Involving Others in the Category Creation Process
-White boarding with your help desk team can help sketch out a basic framework of categories and their hierarchical relationships.…
-
Best Practices for Getting Started With Categories
-When planning your category structure, try to learn from the old system. If you are replacing an existing help desk…
-
Utilizing Categories to Clarify Workflows
-Even after spending years within the realm of help desk solutions, it’s easy for a professional to admire the logical…
-
Using Categories to Enhance Efficiency
-The need for order seems to be an innate part of the human spirit. After all, a foundational element of…
-
Consider Your Existing Infrastructure in Your Needs Assessment
-When performing a needs assessment, it’s important to take advantage of your existing infrastructure by leveraging your existing network directory…
-
Scam Alert Update – iSupportteam.com
-We continue to receive complaints from consumers that isupportteam.com (based in MD) is billing their credit card without their approval.…
