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Help Desk Software and 22 Years of Change
-Yes today is April Fools. No I didn’t realize that when I started iSupport Software 22 years ago. Nor did…
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iSupport Software Case Studies
-In doing some research the other day I came across some old case studies we did. It is fun to…
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In our experience; Moving our production servers to the AWS cloud.
-The systems engineer who can recall back to late nights spent testing their systems for Y2K bugs will probably be…
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In My Experience – Categories
-When I describe our software to people not in our industry, one of the points I always make is that…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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In My Experience… Heather Perry and my 19 years at iSupport Software
-If you have called us in the last 19 years, you have more than likely talked to Heather Perry. Heather…
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In My Experience… Change Management
-In 1993 while developing Help! for Lotus Notes, many companies were hiring us to help them track their physical moves…
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Free October Training Dates Available
-Once again we are offering our training courses for free in the month of October. This is our way of…
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Gartner recommends that you find an alternative to your Blackberries.
-Gartner recommends it is time to find alternatives to Blackberry. I guess it should come as no surprise as the…
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September 11th, 2013
-Our thoughts are with New York City and the entire United Stated of America today. Daren
