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Feature Spotlight: Setting Up Support Representative Profiles
-You can easily set up profiles, synchronize with your data sources, and control the features available to all individuals using…
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Feature Spotlight: Desktop Dashboards
-iSupport’s Desktop includes personal and shared dashboards that you can completely customize according to the way you work in your…
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Feature Spotlight: Reports
-iSupport includes powerful reports that collect data on the most valuable information, but you can also use our drag-and-drop Report…
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Feature Spotlight: iSupport Rules for SLAs
-iSupport enables you to define rules that can be grouped together to form workflows for automatically escalating work items according…
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Feature Spotlight: Getting Feedback From Your Users
-Support has several features that you can use to get feedback from your users, including surveys, simple feedback questions in…
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Feature Spotlight: iSupport Email Processing
-iSupport’s Email Processing functionality creates and updates incidents and changes from entries in an email mailbox. Watch the iSupport Email…
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Feature Spotlight: iSupport CMDB Functionality
-Use iSupport’s CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other…
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Feature Spotlight: Problem Management
-Use iSupport’s Problem Management functionality (included in the Service Desk Edition) to link and resolve related incidents while tracking the…
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Feature Spotlight: iSupport Communication Tools
-In addition to the new on-demand meeting integration features in iSupport 17, there are many other collaborative features in iSupport…
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Feature Spotlightlight: Change Management
-iSupport’s Change Management functionality enables you to track activities involving services and assets, and we just added more features including…