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Feature Spotlight: iSupport News Feeds
-iSupport’s News Feed feature enables support representatives and customers to participate in discussions, view history updates for work items, and…
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Adding a Support Rep Group in iSupport
-Support representative groups are central to iSupport features such as routing, reporting, and the roles and permissions that control the…
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Feature Spotlight: iSupport Purchasing Functionality
-iSupport’s Purchasing functionality (included in the Service Desk Edition) enables you to track products and services, submit purchase requests, and…