Author archive for Lisa Kimery

iSupport’s Archiving feature enables you to maintain your databases by automatically moving work items with a Closed status (and are…

iSupport’s Change Management functionality (Service Desk Edition) enables you to track activities involving services and assets…check out the iSupport Change…

We’re hard at work on our next release, with performance enhancements, updates to iSupport’s change, approval, and layout functionality, and…

iSupport enables you to create custom notifications for scenarios specific to your organization, and you can include work item information…

iSupport v17.5 includes a new approver delegate option that enables you to designate a support representative or customer that can…

iSupport’s newest release, v17.5, includes new distribution options for the fully configurable Survey feature – you can now use customer…

iSupport 17.5 is ready for download! This release includes Microsoft Teams Planner integration, performance and security enhancements, added metrics for…