Vancouver, Washington (PRWEB) April 02, 2014 iSupport provides help desk software with tools for creating flexible, brandable mySupport portals that support users through collaborative features such as:
· Live chat
· Threaded discussions with polling and voting
· Twitter and Facebook integration
· Authored Q&A-style self-help guides
· Self-building knowledge bases
· Charting and reporting at individual, group, and company levels
· mySupport assist bar with full-text searching across all tools
· Web, iOS, Android, Blackberry clients with fall back ezSubmit feature to support virtually any wireless device
· Global support feeds giving customers visibility across all tools
· Windows Active Directory integration
“From day one we have understood the importance of including the customer in the support process. Much of what is available for self service today was developed by iSupport over the last 22 years,” said Daren Nelson, Founder and CEO of iSupport. “No one will argue that companies that make the customer an active part of the service process don’t foster better, more profitable relationships with their customers. Getting them to engage in that process is the challenge. mySupport provides that critical piece of the puzzle by offering a multitude of familiar and modern ways to communicate with the help desk. With that in mind we made a conscious decision to not charge for the mySupport tools because we don’t want the cost of these tools to be a factor in the success of our customers with iSupport and ultimately their business. Unlimited support portals and customers are free with any representative license.”
The iSupport technology platform is a fully customizable help desk and customer service solution that provides a robust set of tools for incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, mobile clients for iOS, Android, Blackberry and WAP-enabled phones, security and administration, ITIL-based problem and change management functionality, social media support, and much more. It is available as an on premise solution or as a cloud (hosted) solution. Companies have been successful in also deploying iSupport for supporting human resources, product development and facilities management. iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world.
For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.