Vancouver, Washington (PRWEB) September 07, 2016 Help desk software provider iSupport has just released a new ebook, The Complete Guide to the IT Help Desk, with expertise and guidance gleaned from over 24 years in the help desk/service desk industry.
The book covers what to consider when analyzing your needs and workflows and implementing automation, how the categorization process can help to refine processes, and how to identify what works and discover new ways of enhancing efficiency while providing even better care for support representatives and customers. The ebook is a free download after registration with a valid email address at http://www.isupport.com/go/ebook.
“We wanted to document our knowledge from a vendor-neutral perspective, and write a book that helps people look at their business processes and needs to build a requirements list for their support operations,” commented Daren Nelson, Founder & CEO of iSupport Software. “After 24 years in the industry, our domain knowledge is immense. This book has the collective knowledge of five individuals with over 100 years of combined experience in deploying help desk and service desk solutions. ”
The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, rules engine to build custom workflows with approvals and much more. It is available as an on-premise solution or as a cloud (hosted) solution. Companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® is a registered trademark of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.