The Collaborative Multi-Channel Support Focus of mySupport®

The Collaborative Multi-Channel Support Focus of mySupport®
April 8, 2014 Daren Nelson

Lower the cost of support and increase your customer satisfaction.

iSupport Software® releases mySupport – multi-channel collaborative self-support tools

Let’s face facts. Companies that include the customer in the support process are more successful. Further, companies that offer support to customers through channels they use, like chat and Twitter, are even better positioned to increase their customer satisfaction.

Running a successful help desk or customer service department used to mean simple ticket logging software and waiting for a phone to ring. Not anymore. Today your customers don’t want to call. If you think I am wrong look around and see how many people are talking on phones versus just typing away. A growing majority of the user base you support want to solve their problems with email, Facebook, chat, Twitter, or online communities.

collaborative customer self support

Easily monitor keywords, hashtags and Facebook pages with iSupport. Never miss an opportunity to support a customer.

And why wouldn’t you want them to? The cost of providing those resources is low and getting lower every day. Think about the number of electronic channels a representative can manage simultaneously versus phone calls. Times are no longer changing – they have changed and your support operations have to change as well.

The self service and collaborative functions of iSupport are in mySupport. Encompassing live chat, email, Facebook, Twitter, SMS and unlimited online communities, mySupport removes any barriers to you, providing world class customer self service. But it does not stop there. mySupport provides critical reporting functions that all customers, groups, and managers need. Daily, weekly, monthly and even yearly reporting can be delivered in real time through the mySupport portal.

mySupport is included for free with every rep license you purchase. No limits on the number of customers, individual mySupport sites, or the number or type of assets supported. And each mySupport site you deploy can be designed to look and feel exactly like you want.

collaborative customer self service

Easy to read news feeds, discussion communities, live chat, and branding are all keys to effective self-support sites.

Of course mySupport comes with all the live support, live training and upgrades you expect from iSupport. When we say mySupport is free, we mean everything is free.

For the full scoop on mySupport, please see the full press release here.

Learn more about iSupport version 12.7 on our Youtube channel.







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