VANCOUVER, Wash. (PRWEB) January 26, 2018 Help desk software provider iSupport Software has released version 15.1 of iSupport, its flagship product. This release contains performance enhancements, mobile interface and chat updates, and many other features requested by customers in a feature request forum.
Numerous performance enhancements have been added throughout the application. “We continue to focus on listening to our customers, working hard, and tuning our product for peak efficiency,” commented Daren Nelson, founder and CEO of iSupport Software. “Our model over the years has been consistent and simple: to develop a powerful help desk tool, provide it at an affordable cost, support it with top-notch support personnel, and include our customers in the direction of the product as it evolves over time.”
iSupport Software has been recognized as a leader in our industry: one of the 20 Most Promising Collaboration Technology Solution Providers in 2016 by CIOReview Magazine, one of the 50 Best Companies to Watch in 2017 by The Silicon Review, and a 2017 FrontRunner for help desk software by Software Advice. The 2017 FrontRunner designation is especially significant for a 25-year-old company that is privately owned; it positioned iSupport as well-balanced in capability and value for small businesses on a quadrant of masters, leaders, contenders, and pacesetters.
The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, a rules engine to build custom workflows with approvals, and much more. It is available as an on-premise solution or as a cloud (hosted) solution, and companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is one of the oldest privately-owned, continually operating provider of help desk software and customer support solutions. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.