The same types of workflow and automation used for the help desk can bring efficiencies to the facilities department and it can all be done, if desired, within the framework of the existing help desk deployment. When onboarding a new employee, the facilities department may need to prepare an office, get furniture moved to the right place, set up a cubicle, or run conduit for power or network access.
All such requests could be handled, tracked, and flagged for approval using the same workflow engine upon which the help desk was built. And the same type of needs assessment team, made up of members of the facilities department and other stakeholders, could go through the process of defining and implementing their own workflows, designing their own forms, and creating their own categories.
See iSupport’s new whitepaper Identifying and Automating Core Business Practices to find out more about how you can expand the value of your help desk to other departments.