Vancouver, WA (PRWEB) December 17, 2010 — Help desk software provider iSupport announces Version 10 of their Asset Management, Incident Management, and Service Desk solutions. All three editions will be available on December 23rd for new installations, with the upgrade for existing clients to follow in early January 2011.
“Version 10 represents an evolution for us on two fronts,” said iSupport Software CEO Daren Nelson. “Not only are we adding a host of significant new features to iSupport, we’re adding integration with other third party enterprise applications like Bomgar’s Remote Support. Our customers are always finding new ways to leverage iSupport, and as you’ll see in coming releases, integration is going to continue to be a big part of that.”
Enhancements to current functionality and new features include:
- SLA Rules
- Integration with Bomgar TM Remote Support Software
- Integration with Microsoft® Office Outlook® Calendar
- Customer/Company Merge
- Email Processing for Change Records
- Dynamic Custom Fields
- Streamlined Notification Configuration
About iSupport Software
iSupport Software (http://www.iSupport.com) is a leader in providing powerful, yet flexible help desk software and ITSM applications. With hundreds of thousands of users in organizations worldwide, iSupport’s highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held, based in Vancouver, Washington and has continued to run under the same ownership since 1992.
Pricing and Availability
iSupport 10 is available in three editions: Asset Management, Incident Management, and Service Desk. The Asset Management Edition continues to be available free of charge; licensing for the two paid editions starts at under $1,000. All editions will be commercially available to new customers by December 23rd, and the upgrade for existing clients will be available by January 20th 2011. For further information please call iSupport Software at 1-888-494-7638 or email sales (at) iSupport (dot) com.
iSupport® is a registered trademark of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.