VANCOUVER, Wash. (PRWEB) June 28, 2018 Help desk software provider iSupport Software has released version 15.5 of iSupport, its flagship product for incident and service desk management. This release focuses on automation, chat, ease of use enhancements, and other features requested by customers in a feature request forum.
In a continuing effort to add value to iSupport’s collaborative support solution, this release includes routing availability scheduling, enhanced logging, chat themes, SMS messaging improvements, and Twilio integration. “Our product is constantly evolving according to the needs of our customers,” commented Daren Nelson, Founder and CEO of iSupport Software. “This is another in a long line of solid releases that will make our customers more productive.”
iSupport Software has been recognized as a leader in our industry: one of the 20 Most Promising Collaboration Technology Solution Providers in 2016 by CIOReview Magazine, one of the 50 Best Companies to Watch in 2017 by The Silicon Review, and a 2017 Frontrunner for help desk software by Software Advice (TM). The 2017 FrontRunner designation is especially significant for a 26-year-old company that is privately owned; it positioned iSupport as well-balanced in capability and value for small businesses on a quadrant of masters, leaders, contenders, and pacesetters.
The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, a rules engine to build custom workflows with approvals, and much more. It is available as an on-premise solution or as a cloud (hosted) solution, and companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is one of the oldest privately-owned, continually operating provider of help desk software and customer support solutions. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.