iSupport Software has been named as one of the 20 Most Promising Collaboration Technology Solution Providers 2016 by CIOReview Magazine. A distinguished panel of CEOs, CIOs, and IT VPs (including the CIOReview editorial board) finalized the list of vendors and consultants. An interview with iSupport’s founder and CEO, Daren Nelson, is detailed in an article in the latest edition of CIOReview Magazine.
This comes after iSupport published a new ebook, “The Complete Guide to the IT Help Desk: Everything You Need to Know and More”, which covers lessons learned after 24 years in the help desk/service desk industry. Here are just a few of the topics covered:
- How to drive users to your self-service portal so that the help desk—and the wider organization—can realize the great efficiencies that come from users resolving their own issues
- What to consider when analyzing your needs and workflows, implementing automation for peak efficiency, and providing value to your help desk and other areas of the organization
- How the categorization process can help to refine processes, identify what works, and discover new ways of enhancing efficiency while providing even better care for users
The ebook is available as a free download after registration at http://www.isupport.com/go/ebook.