Vancouver, WA (PRWEB) June 15, 2016 In celebration of their 24th anniversary, iSupport Software has released Version 15 with significant time-saving and convenience features for administrators, a new notification center, and enhanced survey functionality. In keeping with previous releases, this release includes features requested and voted on by iSupport’s extensive customer base in a feature request forum.
Version 15 focuses on a simplified user experience extending to the configuration side of the application. This is the first time in many years that iSupport Software has dedicated a release to the administrators who keep iSupport running effectively for hundreds of thousands of users. Adjustable for any device and screen size, it’s now easy to implement customization, integration, and automation features gradually according to company workflows. iSupport’s survey functionality was further expanded to include followup features and rules with logic and branching, and the new notification center enables faster response times and prevents notifications from slipping through the cracks.
“We believe that the best run service desks are continually measuring results and improving their processes,” commented Daren Nelson, Founder & CEO of iSupport Software. “Change is inevitable, so with the input of our long-term clients, we have designed a configuration tool set that makes it easy to analyze and adapt for continual improvement. Over 500 customers on maintenance plans will be able to download Version 15 today for their hundreds of thousands of users.”
iSupport Software has also done some excellent work on documenting their domain expertise in order to share their experience with more people, whether they use iSupport or not. They will be releasing the ebook “The Complete Guide to the IT Help Desk: Everything You Need to Know and More” with information on lessons learned during iSupport’s 24 years of experience in the help desk industry. The book will be a free download once a user has registered for it.
The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, rules engine to build custom workflows with approvals and much more. It is available as an on-premise solution or as a cloud (hosted) solution. Companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.