Breaking down workflows into basic building blocks proves valuable later as you assemble workflows built upon an integrated set of elements that can be automated. This work should be done with consideration for all stakeholders, and the data that these stakeholders will need.
This front end work, including definition of categories for anticipated service requests and assignments, helps you to define the full nature of the work that’s being done, including the parameters, problems, and resolutions. This work should be done with consideration for all stakeholders, and the data that these stakeholders will need.
Needs will vary from one organization to another. A location field, for example, might not be needed for a company working from a single location, but the location attribute can be essential to organizations with large campuses, or multiple locations around the U.S. or across the world.
See iSupport’s new whitepaper Identifying and Automating Core Business Practices to find out more about how you can create opportunities for automation in your organization.