In a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world’s first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop components to tailor their experience and include reports, training calendars with online signup functions, external web content such as Twitter feeds and YouTube videos, incident submission and update functionality, and more. A redesigned configuration interface with the same drag-and-drop component technology enables administrators to design multi-tabbed support portals. mySupport enables companies to build themed support portals for all types of users including information technology, human resources, and facilities management.
Other Version 14 features include:
– Multiple layouts for incidents, enabling a single installation to work for many different departments which lowers the cost for all
– A new tutorial tool that enables customers to design custom help screens for almost any part of the application
– Numerous UI enhancements to global search, the view builder, discussion databases, desktop components, and more
– Support representative security and role-based permission enhancements
– Expanded chat and awareness functionality
“With every new release we look for a blend of features that moves the industry forward and adds value for our existing customer base,” commented Daren Nelson, Founder & CEO of iSupport Software. “This release provides end users the ability to customize their support environment like never before. Additionally, our existing customers can move beyond IT and leverage iSupport and mySupport in areas such as human resources and facilities management. I could not be more pleased with the depth and breadth of the features we are bringing to the market.”
The iSupport technology platform is a fully customizable help desk and customer service solution that provides a robust set of tools for incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, mobile clients for iOS, Android, Blackberry and WAP-enabled phones, security and administration, ITIL-based problem and change management functionality, social media support, and much more. It is available as an on-premise solution or as a cloud (hosted) solution. Companies have also been successful in deploying iSupport for supporting human resources, product development, and facilities management. iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world.
For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.