VANCOUVER, Wash. (PRWEB) April 30, 2020 Help desk software provider iSupport Software has released version 16.5 of iSupport, its flagship product for incident and service desk management. This release includes enhancements to iSupport’s knowledge, charting, asset management, and reporting functionality.
The release includes a new knowledge matching feature, OAuth2 authentication support, increased reporting metrics, enhanced trending chart functionality, and many other features requested by customers in iSupport’s feature request forum. “After 28 years in business, we continue to focus on efficiencies for our customers,” commented Daren Nelson, Founder and CEO of iSupport Software. “Our product is constantly evolving to meet the needs of our customer base.”
iSupport Software has been recognized as a leader in the industry: one of the Top 10 ITSM Solutions for 2019 by CIO Magazine, one of the 50 Best Companies to Watch in 2017 by The Silicon Review, a 2017 FrontRunner for help desk software by Software Advice ™, and one of the 20 Most Promising Collaboration Technology Solution Providers in 2016 by CIOReview Magazine.
The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, rules engine to build custom workflows with approvals, and much more. It is available as an on-premise solution or as a cloud (hosted) solution, and companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is one of the oldest privately-owned, continually operating provider of help desk software and customer support solutions. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.