VANCOUVER, Wash. (PRWEB) April 01, 2019 Help desk software provider iSupport Software is celebrating its 27th anniversary! The company has been under the same ownership, management, and corporate help desk software vision since it was formed in 1992. Milestones over the years include the introduction of one of the first collaborative help desk software platforms, email ticket submission, live chat, and browser-based support portals in the 1990s; the ﬁrst 100% browser-based IT help desk application developed entirely with the .NET Framework in 2002; ITIL-based functionality in 2008; and social media concepts and integration interwoven throughout the product in 2011.
The company recently released Version 16 of iSupport, its flagship product for incident and service desk management. The release includes knowledge feedback and permission enhancements, new chart and view reporting options, archive scheduling, feature controls, and performance improvements. “With 27 years of experience in collaborative software development, continually increasing the value of our software is something we take very seriously,” commented Daren Nelson, Founder and CEO of iSupport Software. “With every new release we look for a blend of features that will add value for our customer base.”
iSupport Software has been recognized as a leader in the industry: one of the 20 Most Promising Collaboration Technology Solution Providers in 2016 by CIOReview Magazine, one of the 50 Best Companies to Watch in 2017 by The Silicon Review, and a 2017 FrontRunner for help desk software by Software Advice (TM). The 2017 FrontRunner designation positioned iSupport as well-balanced in capability and value for small businesses on a quadrant of masters, leaders, contenders, and pacesetters.
The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, rules engine to build custom workflows with approvals, and much more. It is available as an on-premise solution or as a cloud (hosted) solution, and companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is one of the oldest privately-owned, continually operating provider of help desk and customer support solutions. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.
iSupport® and mySupport® are registered trademarks of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.