Vancouver, WA (PRWEB) July 20, 2011 Help desk software provider iSupport announces Version 10.5 of their Incident Management and Service Desk solutions. Both editions will be available on July 22nd for new installations, with the upgrade for existing clients to follow in August 2011.
“Even though we have released a significant number of new features in 10.5, the release also positions us well to focus on social support features in upcoming releases,” said iSupport Software CEO Daren Nelson. “Our development team has done an incredible job on this release incorporating the .NET 4.0 Framework, delivering an incredibly powerful rules engine, making changes to critical UI functions, and enhancements to asset management features. This is another in a long line of solid releases that will make our customers more productive.”
Enhancements to current functionality and new features include:
- Rules engine for flexible configuration of notifications, routing, escalation, approvals, and more
- Device monitoring
- Support for .NET Framework 4
- Configuration audit tracking
About iSupport Software
iSupport Software (http://www.iSupport.com) is a leader in providing powerful, yet flexible help desk software and ITSM applications. With hundreds of thousands of users in organizations worldwide, iSupport’s highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held, based in Vancouver, Washington and has continued to run under the same ownership since 1992.
Pricing and Availability
iSupport 10.5 is available in two editions: Incident Management and Service Desk. Licensing for the two editions starts at under $1,000. Both editions will be commercially available to new customers on July 22nd, and the upgrade for existing clients will be available in August 2011. For further information please call iSupport Software at 1-888-494-7638 or email sales(at)iSupport(dot)com.
iSupport® is a registered trademark of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.