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Products

Two Editions, On-Premise or Hosted, One Integrated Product

We offer two license options for iSupport®; both include mySupport®. When you purchase maintenance for either license you'll receive access to our live support, live chat, live web-based training sessions, our 24x7 mySupport site, and all software upgrades during the maintenance contract period. With iSupport there are never any hidden costs.

INCIDENT MANAGEMENT

Starting at $1,134 (1st year of maintenance included).

Starting with our Incident Management Edition, your help desk will have a robust set of tools to manage your incidents, SLAs, routing, assets, knowledge, approvals, end user self-help, and much more. Customize your interface with drag-and-drop dashboards for techs and unlimited end use portals that can be accessed from mobile devices, desktops, tablets, and social media sites - anywhere your users happen to be.

SERVICE DESK

Starting at $1,974 (1st year of maintenance included).

Further expanding on our support foundation, the Service Desk suite is our flagship edition with an advanced set of features for the enterprise. IT organizations that are adhering to standards such as ITIL (Information Technology Infrastructure Library) will find a robust set of service management tools. Our Incident Management features are fully integrated with expanded work item functionality: Problem Management, Change Management, Service Catalog, Purchasing, and CMDB (Configuration Management Database).

MYSUPPORT® END USER SUPPORT TOOLS

Included at no charge with any representative license

mySupport® is a comprehensive set of end user support tools. You can create branded support portals that include live chat, incident, problem, and change management, reporting, discussion forums with polling and voting, a knowledge base, Twitter and Facebook integration, self help Q&A guides, FAQs, and links to PDFs and video sharing sites such as YouTube. You can deploy as many mySupport portals as you like, supporting as many end users as you need, with absolutely no additional costs above your representative license.

Compare Our Editions
INCIDENT
MANAGEMENT
SERVICE
DESK
Active Directory Integration
Support for Microsoft SQL Server 2012 and Windows Server 2012
Integration With Third Party SQL Tools
Global Features
Custom Fields and Numbering
Associated Work Items
Opportunity Management Functionality
Standard and Customizable Notifications
Approvals
Email Processing
Customizable Status Levels
Service Contracts
Customizable Groups
Multi-level Categorization
Rules Engine
Configurable Surveys
Multi-Person and Multi-Group Routing
Customer and Company Profiles
Incident Management - Includes Global Features Plus:
Hierarchy Templates for Task Management
Followup Functionality
Scheduling
Knowledge Integration
Bomgar Remote Support Integration
Citrix® GoToAssist® Remote Support Integration
Microsoft Lync Status Icon
Knowledge Management
Global Searching
Feedback Tracking
Headlines
FAQs
RightAnswers Integration
Reporting
Robust View Engine
Chart Designer
Standard and Ad-Hoc SQL Reports
Customer Experience
Unlimited Customizable Support Portals
Customer Chat
Collaborative Communication with Customers
Discussion Forum Voting
Integration with Social Media - Twitter, Facebook, and LinkedIn
Social Client Layouts for Mobile Devices
Support Representative Experience
HTML5 Client
Customizable Representative Desktops
Configurable UX
Integration with Social Media
Alerts for Multiple Reps in a Work Item
Calendar Integration
Personal and Shared Correspondence Templates
Windows and Form-Based Authentication
Personal Rules
Mobile Clients
Mobile Client for IOS
Mobile Client for Android
Mobile Client for Blackberry
Mobile Client for WAP Phones
Security and Administration
Individual and Group-Based Permissions and Feature Controls
Audit Tracking
Diagnosis Reports
Asset Management
Count Tracking
Import and Syncronization
Software License Tracking
Bar Code Scanning and Label Printing
Network Monitoring
Dynamic and Scheduled Scanning
Purchasing
Problem Management - Includes Global Features Plus:
Associated Incident Closure
Publish to Twitter
Microsoft Lync Status Icon
Change Management - Includes Global Features Plus:
Scheduling
Hierarchy Templates for Task Management
Service Catalog
Configuration Management (CMDB)
Customizable Relationships
Graphical Relationship Display
Application Program Interface (API)
Cloud