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Products

Incident Management

On-Premise or Cloud Based

Give your help desk a robust set of tools to manage your incidents, SLAs, routing, assets, knowledge, approvals, end user self-help, and much more.

Includes unlimited assets and mySupport end users, support and training with live engineers, and all software upgrades during the contract period.

On-premise $1,134 per concurrent representative license, first year; continuing support and maintenance offered at $189 each additional year

Hosted from $100* per user, per month

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Service Desk

On-Premise or Cloud Based

Our flagship edition with an advanced set of features for almost any service delivery organization such as IT, human resources, facilities, and even sales teams. Engineered to comply with most service delivery certifications.

Includes unlimited assets and mySupport end users, support and training with live engineers, and all software upgrades during the contract period.

On-premise $1,974 per concurrent representative license, first year; continuing support and maintenance offered at $329 each additional year

Hosted from $125* per user, per month

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mySupport End User Support Tools

mySupport is a comprehensive set of end user support tools. You can create branded support portals that include live chat, incident, problem, and change management, reporting, discussion forums with polling and voting, a knowledge base, Twitter and Facebook integration, self-help Q&A guides, FAQs, and links to PDFs and video sharing sites such as YouTube.

You can deploy as many mySupport portals as you like, supporting as many end users as you need, with absolutely no additional costs above your representative license.

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*Hosted pricing varies. Monthly estimates based on five-user hosted license with annual billing commitment.

Cloud