Reporting
Reporting is absolutely essential when evaluating the effectiveness of a service organization.
Getting information out of iSupport and having visibility into your service activities has never been easier.
Service desk personnel using iSupport will find tremendous value using Microsoft SQL Server Reporting Services (SSRS) to perform ad hoc reporting. SSRS works in conjunction with iSupport's data models to enable users to create very powerful, highly-filterable reports with little effort. These accurate, timely reports can be created, dispersed, and automated quickly and efficiently. SSRS reports can be set to refresh at the user's discretion, and provide instant visibility when accessed via the iSupport Desktop Dashboard.
Visibility can also be found through iSupport's standard views, which enable users to quickly see information that meets basic sets of criteria. Customized views are also easily accommodated through the View Designer, which enables users to completely tailor what information they want to see through a drag-n-drop view builder that allows filtering, sorting, and ordering selections to meet the user's individual needs.
Features
iSupport's Reporting functionality includes the following to create powerful, highly-filterable reports with little effort:
- Predefined data models allow easy access to necessary data.
- Create, disperse, or automate reports quickly and efficiently.
- Standard shipping views like "All Incidents by Date Created" or "All Products by Asset Type."
- Powerful View Designer pulls data from practically any record in the system.
- Permission restriction can be applied to reports and views.
