Incident Management

Incident Management
July 28, 2016 Caleb Sandfort

Product Overview

Support is about service delivery. We should know – we invented the modern service desk software in 1997.

Our service desk software is developed with an understanding that business processes vary from company to company.

You can configure custom forms, custom workflows, custom integrations, and complex business rules, or use it out of the box with almost no configuration.

iSupport Service Desk helps you to automate incident, problem, change, knowledge, asset, customer, approval, and survey functions and so much more.

If you are tired of simple applications that don’t give you enough or applications that require lengthy consulting contracts, give iSupport a try.

Service Desk Edition Includes

  • Incident, problem, and change management
  • Real-time and scheduled reporting
  • Asset scanning and reporting
  • Powerful workflow rules
  • Active Directory and LDAP integration
  • Email processing
  • Third party remote control integration
  • Service contracts
  • Survey management
  • CMDB
  • Discussion forums with polling and voting
  • Social media integration
  • Full support for mobile devices and smart phones
  • Asset monitoring
  • The strongest end user support tools in the industry
  • Service level agreements (SLAs)
  • Purchasing
  • Service catalog
  • …and hundreds of additional features