iSupport Service Desk & Help Desk software solutions are built on the same single code stream, allowing your company maximum flexibility in enhancing your feature sets as your needs grow over time. With segmented feature sets operating on the same foundation, moving from one product to the other requires no additional user training or software installation.
Utilize numerous features for efficiently recording and resolving incidents.
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Record, automate, and control requests related to services and assets.
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Set up a knowledge base and utilize approval and feedback features.
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Track instances of software licenses against specified conditions.
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Create, resolve incidents via Blackberry®, iPhone®, or other handheld device.
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Set up and graphically display configuration item relationships.
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Flexible alerting and notification will enable more timely corrective action.
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Record products, integrate and automate requests, bill time and materials.
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Automation of key processes ensures that the right information reaches the right person at the right time.
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Utilize with WCF services for access and integration of basic functions.
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Schedule meetings and notify attendees using current work item information.
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Start remote support sessions directly from an incident.
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"iSupport allows us to make sure we consistently meet a 98% rate on our corporate SLAs."
- Shawn Ahearn, New England Office Supply
