iSupport®
Service Desk & Help Desk solutions tailored to your requirements.
GWI products are built on the same single code stream, allowing your company maximum flexibility in enhancing your feature sets as your needs grow over time. With segmented feature sets operating on the same foundation, changing from one product to the other will require no additional user training or software installation. iSupport is available in two editions - Incident Management Edition and Service Desk Edition. Both offer comprehensive incident management capabilities that will help you deliver world class service and support.
iSupport® Service Desk Edition
iSupport Service Desk Edition is designed for organizations who adhere to IT governance best practices such as ITIL®, MOF®, S-Ox, COBIT®. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience.
See the complete list of features...iSupport® Incident Management Edition
Designed for companies less concerned about standards like ITIL and whose help desks require a full-featured incident management solution with powerful asset, knowledge, and SLA management, iSupport Incident Management Edition is the tool for you. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities.
See the complete list of features...iSupport® Asset & License Management
Making informed decisions about future purchases can greatly assist your organization in running a smooth IT center. Do you purchase new hardware or pay for maintenance on existing equipment? Does the cost of upgrading an application outweigh the cost of downtime when the older version fails? Any asset or service that is supported by the IT center should be documented and its history tracked. This will assist in answering those important questions that will impact the future of the service desk.
Free download...“iSupport is a very attractive package in terms of compatibility and cost.”
– Stuart McKay, Panasonic
“Everything we do is with an eye toward automation and process improvement. GWI allows us these abilities.”
– Sean Goldmann, The Fresh Market
“iSupport has removed any finger-pointing with incidents. Accountability is much better now.”
– Don Ross, New Hanover County, NC
“We're a busy group. Twelve of us field around 10,000 calls every month.”
– Gary Pool, The State of Missouri
“iSupport has given us a great step forward in providing top-notch support to our University.”
– Jennifer Caputo, WestConn University