Completely Customizable IT Help Desk Software
A fresh take on a time-proven solution
A fresh take on a time-proven solution
Choose Your Mobile Device
Supports any HTML5-capable browser
Supports any HTML5-capable browser
Choose Your Channel
Constant Investment in R&D
We opened our doors in 1992 and introduced the world's first browser-based help desk software in 1997. iSupport Software is the oldest continually operating help desk software developer in the world, and iSupport release 12 blends traditional support practices with social media channels and adds a level of collaboration unseen before.
On-Premise or On-Demand
Don’t be fooled by solutions that advertise a low monthly price per agent - over a four year usage cycle iSupport will be less expensive and offer more functionality. Whether deployed on premise or hosted on Amazon Web Services, you pay one price per perpetual representative license. With iSupport you never pay per database entry or for end users or assets.
Corporate Integrity
Hundreds of thousands of people have used iSupport. We have never had an unprofitable quarter, we are privately owned, and we charge one price for everything. We even guarantee your ongoing maintenance and support costs. From the moment you purchase iSupport, your long term costs are set in stone – we are an honest, profitable company that does not use bait and switch or high pressure sales tactics. That's why we are celebrating our 21st year in business.
Who uses iSupport?
From end users to support representatives to managers, iSupport meets your needs.
Sandy
Manager
Sandy manages the support department for a large company. She has support representatives that are on the phones and on the go. In addition to worrying about day to day issues, she monitors longer term projects that require collaborative planning to limit the downtime of critical services.
See how Sandy uses iSupport
Phillip
Support Representative
Phillip is a support professional. His job is to keep his customers as productive as possible by addressing their requests quickly whether he is at his desk or on the go. Using tools that automate routine tasks like predefined templates, call scripts and knowledge base articles, his time is spent solving problems without being excessively burdened by data entry.
See how Phillip uses iSupport
Ben
End User
Ben is a busy marketing executive. Promoting and monitoring his company brands takes him to many locations throughout the day using a diverse set of technologies. For him, requesting service can range from an urgent replacement of multimedia equipment to forwarding a tweet about a client's needs.
See how Ben uses iSupport
Cost Calculator
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