IT Help Desk Software for IT Professionals

Thousands of IT professionals use iSupport daily to automate the mundane to the most difficult help desk processes, and manage incidents, problems, changes, assets, email, chat, and end user portals.

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Communicate & Collaborate

Email, chat, telephone, end user self support, forums, surveys, and social media - iSupport connects you to customers when and how they wish to communicate.

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Built for Microsoft® Infastructures

iSupport Software is built to leverage your existing Microsoft investments, helping you to lower the total cost of owning and running your IT help desk.

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23 Years of Quality Help Desk Software

iSupport is hands down the best IT help desk software you can buy.

Lower your support costs and increase your customer satisfaction now with iSupport.

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Leaders in Research & Development

We opened our doors in 1992 and introduced the world's first browser-based help desk software in 1997. Many of the features you use for support every day were invented by iSupport Software. We know that change is key to survival, and after 23 years we still invest more in R&D than any other department. We may be old but we don't act our age!

On-Premise or Hosted

We offer both on-premise and cloud solutions. You will find our no-hidden-cost approach to pricing refreshing. Contact us for full details.

Corporate Integrity

Few software companies have been in business for 23 years. iSupport puts customers first with live technical support, continual investment in research and development, and no-hidden-cost pricing. We have posted over 60 consecutive quarters of profitability. We believe our customers are our shareholders. There is no denying that we do business differently.

Who uses iSupport?

From end users to support representatives to managers, iSupport meets your needs.



Sandy manages the support department for a large company. She has support representatives that are on the phones and on the go. In addition to worrying about day to day issues, she monitors longer term projects that require collaborative planning to limit the downtime of critical services.


Support Representative

Phillip is a support professional. His job is to keep his customers as productive as possible by addressing their requests quickly whether he is at his desk or on the go. Using tools that automate routine tasks like predefined templates, call scripts and knowledge base articles, his time is spent solving problems without being excessively burdened by data entry.


End User

Ben is a busy marketing executive. Promoting and monitoring his company brands takes him to many locations throughout the day using a diverse set of technologies. For him, requesting service can range from an urgent replacement of multimedia equipment to forwarding a tweet about a client's needs.

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