iSupport integrates with OpenAI (or an OpenAI-compatible model publicly hosted or downloaded and set up on a local server), enabling your reps and managers to better understand customers and their history. The results are generated by the integrated AI provider but are completely customizable – you can strategically control deployment in the areas that will increase the efficiency and productivity of your support team.
For incidents, correspondence, and customer profiles, your reps can use AI functionality to generate a one-sentence overview and summary that synthesizes customer and company background and incident history, regardless of company size and incident count, with one click. Reps can use this information to get up to speed quickly and efficiently, and incorporate any applicable information into their incident troubleshooting and resolution.
Throughout the product, reps can access an AI Editor with customizable prompts for actions such as fixing grammar, elaborating, shortening text, and more. Administrators and reps can also create new custom prompts.
