End user self-support is the hottest topic in service delivery. mySupport is the product of years of research and development – iSupport invented the end user self-support portal in 1997. mySupport is unrivaled with the integration of the latest technologies and social media tools.
mySupport is included for free with every iSupport license. You can deploy as many custom branded support portals as you wish, supporting as many end users as you need, with zero additional cost.
Service Desk Edition
Web discussion forums including polling and customer surveys
Self-building knowledge bases and Q&A self-help guides
Integration with Twitter®, Facebook, YouTube®, PDF files, and other public content
Direct links to your custom forms and workflows
Control the design of your mySupport portals:
News feed or icon tile designs
Support for all mobile devices
Integration with social media
Support for custom news feeds, views, and charts
Support for hosted community forums
mySupport technology is great for departments other than IT. Some examples of where customers have deployed mySupport are: