Service Desk – End User Self-Support

mySupport

End user self-support is the hottest topic in service delivery. mySupport is the product of years of research and development – iSupport invented the end user self-support portal in 1997. mySupport is unrivaled with the integration of the latest technologies and social media tools.

mySupport is included for free with every iSupport license. You can deploy as many custom branded support portals as you wish, supporting as many end users as you need, with zero additional cost.

mySupport includes:

• Chat
• Web discussion forums including polling and customer surveys
• Self-building knowledge bases and Q&A self-help guides
• Integration with Twitter®, Facebook, YouTube®, PDF files, and other public content
• Direct links to your custom forms and workflows
• Real-time reporting

Control the design of your mySupport portals:

• News feed or icon tile designs
• Support for all mobile devices
• Integration with social media
• Support for custom news feeds, views, and charts
• Support for hosted community forums
• Secure

mySupport technology is great for departments other than IT. Some examples of where customers have deployed mySupport are:

• Human Resources
• Customer Service
• Facilities Management
• Sales and Marketing
• Quality Assurance
• Service Delivery Teams