SDLP – Service Contracts

iSupport enables you to create and manage service contracts for your customers. You can track and restrict incidents for customers, companies, and/or assets.

Set up contracts based on work item count (a specified number of incidents), hourly count (a specified number of hours), duration (time frame in days), or both (limiting the number of incidents within a specified daily time frame).

• Setting up unique levels of service for different customers
• Establishing customer expectations
• Saving time with service contract templates

• Optimizing planned work levels
• Increasing accuracy in customer billing