IM – Knowledge Management

Capture your company’s intellectual property with our self-building knowledge databases (Kbases). Information taken from solutions can be automatically added to your Kbase or information can be directly authored.

Supporting information such as attachments, links to external websites, and videos can be added to solution documents as well.

Enable our Kbase approval process to be sure that knowledge is peer reviewed before being published. Knowledge can be published to your users via mySupport or secured to specific groups or individuals.

You can add custom fields to support specific processes and control the look and feel of your Kbase documents with our layout designer.