IM – Device Monitoring

Monitoring your server and hardware is key to keeping your infrastructure up and running. iSupport enables you to monitor CPU usage, disk space usage, and memory usage in real time. Not only will we alert you when thresholds are exceeded, we will keep a log of the thresholds until service returns to a normal state and create an incident ticket for the event. Using our rules engine, the automatically- created ticket can be routed to the appropriate group for corrective action.