It is all about the options

It is all about the options
May 7, 2013 Daren Nelson

I constantly see our help desk software competitors touting their configurability and branding abilities.

Below are two screen shots from iSupport v12. These two end user help desk portals (or social clients as we call them) lead the user to exactly the same information but in two very different graphical ways.

Screen Shot 2013-05-07 at 8.09.47 PM

Help desk social client using a ‘social network’ style interface

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Help desk social client using a tiled style interface

iSupport allows you to deploy multiple interfaces in your organization targeting different users technical abilities and/or different groups. You can also use iSupport for human resources, facilites management and customer service.

Maybe the best part is our social client, including live chat, is included at no additional charge. When you purchase a representative license you get the social client for unlimited end users. One price, one product, thousands of options with no consulting needed.

iSupport Software opened our doors in 1992, released our first help desk product in 1994 and invented the web based helpdesk in 1997. Unlike most competitors we remain under the same ownership, have the same focus and have remained profitable from the day we opened our doors.