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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support for Microsoft Windows v3.1 and Q2 Sales Increase Support for Multiple Directories and Multiple Support Centers
July 15, 2004 - Vancouver, WA - GWI Software, a leading developer of IT help desk support solutions,
announced release v3.1 of c.Support® for Microsoft Windows. According to John Stimson, GWI Development
Manager, c.Support can now handle multiple support centers in different geographic areas. Geographically
dispersed support organizations can apply c.Support's robust Service Level Agreement functionality based
on different time zones. "Larger companies almost always have multiple support centers to accommodate users
in different parts of the US or the world," commented Daren Nelson, founder and CEO of GWI Software. "Support
for incident escalation in multiple time zones allows us to tailor service level agreements so each user
receives the same level of service regardless of their location." Nelson also added, "The addition of this
functionality in our IBM Domino product a number of years ago was a key that allowed c.Support to be used in
larger companies, thereby fueling our corporate growth. With the addition of these functions, we believe we
will see similar results for our Windows product line."
Another key feature in c.Support v3.1 is the ability to integrate c.Support for Microsoft Windows with virtually
any customer directory a company may have. Already supporting Microsoft® CRM, Microsoft Active Directory®, and
the c.Support customer directory, c.Support can now look up customers from an IBM Lotus®/DominoTM Directory
(formerly the Notes NAB) or an MS SQL database. To support this functionality, v3.1 also allows you to specify
the order of data sources.
Additional enhancements to c.Support include:
- Enhanced incident viewing (as controlled by security) and better FAQ categorization/presentation on the End User Desktop.
- Enhancements to the Survey module, including anonymous surveying, inclusion of graphic images in surveys, and automatic surveying based on incident categories.
In related news, GWI is also announcing continued growth in Q2. "Building on our Q1 results, Q2 new business numbers again showed growth over 2003," commented Nelson. "As in Q1, our Microsoft business continues to be the brightest spot in our growth; however, we did see some significant IBM deals in the quarter thanks to our v10 release of that product. I think we are well poised for sustainable growth in the next couple years."
Pricing and Availability
c.Support version 3.1 for Microsoft Windows is available immediately.
About GWI Software
(www.GWI.com) is one of the oldest, continually operating, providers
of helpdesk and customer service applications. c.Support® is a comprehensive solution that allows support
organizations to coordinate, manage, and track everyday support activities, build knowledge bases, and track
assets. c.Support is installed at over 2,500 locations worldwide, and in use by over 75,000 help desk professionals
supporting over 900,000 end users. For more information, contact GWI Software at 360-397-1000.
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