 |
 |
For Immediate Release
Contact: Sales, 888-494-7638
GWI Software Announces iSupport™ Version 15 for IBM® Lotus Notes®/Domino®; Enhanced with Change Management Functionality
GWI Software announces the upcoming release of iSupport Version 15, a web-based help desk software solution powerful and flexible enough to accommodate service desks of varying size and process requirements.
Change Management Functionality
Building on a core set of Incident Management functionality that has been continually refined since 1992, iSupport Version 15 now includes Change Management functionality for tracking alterations to service and physical assets and ensuring that standard methods and procedures are used to efficiently handle changes.
New change-related features include approvals, associated assets and incidents, routing, custom fields, audit history, and fields for important dates, risk assessment, back-out plans, and related charges.
New Name, Same Tradition of Excellence
iSupport Version 15 also marks a break from GWI Software's traditional naming protocol of "c.Support." The new product name is more intuitive and helps differentiate between GWI's versions for the IBM platform versus the Microsoft platform.
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT help desk applications. With 3,000 installations in organizations worldwide, GWI's highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
iSupport 15 will be available in late Q2 2009. For further information please call GWI Software at 1-888-494-7638 or email sales@gwi.com.
###