 |
 |
For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support® Version 4.0 for Microsoft® Windows®
April 26, 2005 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT help desk/customer service
applications, today announced the availability of c.Support Version 4.0 for Microsoft Windows, a complete help desk
support solution built for Microsoft Window Servers and the web. c.Support v4.0 allows support organizations to
coordinate, manage and track everyday support activities, as well as more complex workflows that involve several
people or departments and interdependent tasks. Other features of the software include knowledge management, asset
tracking, and customer self-support.
c.Support v4.0 includes a number of new features and functionality designed to increase efficiency in support-related
activities. Service organizations will be able to offer each of their clients a tailor-made experience with this
release. c.Support users can set up an unlimited number of End User Desktop interfaces for different customer groups,
each with a unique main page and navigation links. The new relational company definitions allow more data and custom
information to be captured for a customer, eliminating the need for support organizations to keep client information
in a separate database. Automatic update of incidents via email allows an existing incident to be updated if an inbound
email is sent to a predefined email address. This timesaving feature eliminates the need to manually update a ticket
each time the client sends another email. A full list of new features can be requested by contacting GWI Sales at
1-360-397-1098 or sales@gwi.com.
“GWI continues to provide robust and customizable support solutions to customers working on the Microsoft platform,”
said Daren Nelson, CEO of GWI Software. “c.Support v4.0 marks our latest release in our 13th year of delivering the
highest-level solution to the support center industry.”
“We are continually listening to our users and enhancing our solution to meet their needs,” says John Stimson,
Vice President of Development. “We value the input they deliver, and we continually look to grow and evolve our
features and functionality to make c.Support the best help desk/customer service software in the world.”
About GWI Software
(www.GWI.com) is a leader in providing powerful, yet flexible support solutions
for IT helpdesk/customer service applications. With over 2,500 installations in organizations located worldwide, GWI’s
highly customizable support solutions are used by companies such as Panasonic, State of Missouri, Philips Semiconductors,
and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support v4.0 is commercially available now. Current GWI Software users with active maintenance licenses may upgrade
at no cost by contacting their sales or support representative. For pricing and further information, please call GWI
Software at 1-360-397-1098 or e-mail sales@GWI.com.
###