 |
 |
For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support® Version 7.0; Editions Segment
the Product to Service Organizations of Various Sizes and Requirements
April 1, 2008 - Vancouver, WA - GWI Software, on the date of its 16th anniversary, announces the release of c.Support Version 7.0,
with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single
code stream but allow different feature set combinations.
"There has traditionally been a conundrum when advancing our product feature set, while still trying to maintain an acceptable
price point for smaller support organizations," says Ryan Terrell, GWI’s VP of Sales. "By segmenting our product’s feature set
customers can now purchase our solution for a single-person support operation or a worldwide ITIL implementation. The power of
this release will be that as any customer’s needs grow they can implement new features without the need to re-install software
or re-educate their users."
"By maintaining a single code stream and better segmenting our features, our customers will leverage our ability to continually
deliver upgraded and new features appealing to support centers of all sizes," added Jill Roberts, GWI’s VP of Research and
Development.
c.Support 7.0 Service Desk Edition: New functionality surrounding Problem and Change Management will make this edition appealing
to companies with IT service management directives requiring adherence along standards such as ITIL, MOF, Sarbanes/Oxley, etc.
This web-based application’s features include incident, problem, change, SLA, asset, knowledge, and workflow management, as well
as customer self-service, ad-hoc reporting, and much more.
c.Support 7.0 Incident Management Edition: With a robust yet flexible help desk feature set, this edition is directed toward
organizations who are less concerned with adherence to standards like ITIL. This web-based application’s features include powerful
incident, knowledge, asset, and SLA management, as well as customer self-service, custom reporting, advanced routing, and much
more.
"It should not be assumed that we have introduced a 'lite' version of our product," commented Daren Nelson, CEO of GWI Software.
"A tremendous amount of research and development went into how GWI Software can deliver leading solutions to organizations of any
size and need, as well as how we can continue to provide feature upgrades that address all these segments as their needs quickly
change. I believe the foundation of c.Support 7.0 has hit a unique solution to a serious problem in our market."
About GWI Software
(www.GWI.com) is a leader in providing powerful, yet flexible support solutions for
IT service desk applications. With 3,000 installations in organizations worldwide, GWI’s highly customizable service automation
solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is
privately held and based in Vancouver, Washington.
Pricing and Availability
Both solutions are available for demonstration now and will be available for evaluation or purchase within 30 days.
As a thank you to GWI Software’s thousands of customers worldwide, customers under an active maintenance agreement will be
"grandfathered" into the c.Support 7.0 Service Desk Edition at no extra charge.
For new customers, special introductory pricing will be available until May 30, 2008. For further information please call
GWI Software at 1-888-494-7638 or e-mail sales@GWI.com.
###