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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support® Version 4.5 for Microsoft® Windows®
March 16, 2006 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT help desk/
customer service applications, today announced the availability of c.Support Version 4.5, an integrated
support services solution built for Microsoft Window Servers and the web. c.Support v4.5 is a powerful,
yet flexible out-of-the-box application allowing organizations to coordinate, manage and track everyday
support activities, as well as more complex workflows that involve several people or departments and
interdependent tasks. Integrated features include call tracking, incident management, workflow
management, knowledge management, asset management, customer self-support, custom reporting, and more.
c.Support v4.5 includes a number of new features and functionality designed to increase efficiency and
reduce cost in support-related activities. Enhanced Inbound Email Processing is now powered by a
custom rule-based methodology that automatically specifies associated workflow or incident templates if
a rule is met. You can now set up unique Customer Groups for viewing incidents via the End User
Desktop, sending surveys, and more. You can also set up Others to Notify lists for sending incident
event notifications and correspondence to customers not directly involved in the incident process. These
timesaving features and more continue to enhance GWI’s robust application. A full list of new
features can be requested by contacting GWI Sales at 1-360-397-1098 or
sales@gwi.com.
“At a time when other vendors are continuing to modularize their applications and license under tricky,
sometimes misleading, pricing models, GWI remains steadfast in our commitment to delivering an integrated
solution that can be purchased under a ‘one license, one installer’ model,” said Daren Nelson, CEO of GWI
Software. “The release of c.Support 4.5 has delivered even more features to an already robust application,
and makes a great cost-to-feature ratio even better.”
About GWI Software
(www.GWI.com) is a leader in providing powerful, yet flexible support solutions
for IT help desk/customer service centers. With over 2,500 installations in organizations located worldwide, GWI’s
highly customizable support solutions are used by companies such as Panasonic, State of Missouri, Philips Semiconductors,
LensCrafters and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support v4.5 is commercially available now. Current GWI Software users with active maintenance licenses may upgrade at
no cost by contacting their sales or support representative. For pricing and further information, please
call GWI Software at 1-360-397-1098 or e-mail sales@GWI.com.
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