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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support® 2005 for IBM® Lotus Notes®/Domino™
February 15, 2005 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT helpdesk/customer service
applications, today announced the availability of c.Support® 2005 for IBM® Lotus Notes®/Domino™, a complete help desk
support solution built for the Lotus Notes/Domino platform and the web. c.Support 2005 allows support organizations to
coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people
or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking,
and customer self-support.
c.Support 2005 includes a number of new features and functionality designed to increase efficiency in support-related
activities. c.Support 2005 users can set up an unlimited number of End User Desktop interfaces for different customer
groups. The Mail-In Auto Help feature searches incoming customer email and automatically sends proactive email back with
links to matching knowledge entries and FAQs. Integration with GWI c.Asset enables a user to schedule and run asset
scans on WMI-compliant systems automatically.
“GWI has a long-standing tradition of providing tailored and innovative support solutions to customers working on the
Lotus platform,” said Daren Nelson, CEO of GWI Software. “c.Support 2005 marks our 12th year of delivering the highest-level
solution to this segment of our client base.”
“We are continually listening to our users and enhancing our solution to meet their needs,” says Nelson. “c.Support
ensures we are able to monitor and respond to issues quickly and effectively–it keeps any problem under control,” said
Jenny Fraser, IT Help Desk Team Leader for Philips Semiconductor.
About GWI Software
(www.GWI.com) is a leader in providing powerful, yet flexible support solutions
for IT helpdesk/customer service applications. With over 2,500 installations in organizations located worldwide, GWI’s
highly customizable support solutions are used by companies such as Panasonic, State of Missouri, Philips Semiconductors,
and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support 2005 is commercially available now. Current GWI Software users with active maintenance licenses may upgrade at
no cost by contacting their sales or support representative. For pricing and further information, please call GWI Software
at 1-360-397-1098 or e-mail sales@GWI.com.
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