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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Releases Web-Based Training
January 15, 2004 - Vancouver, WA - GWI Software, the oldest continually operating provider of IT
helpdesk solutions, today announced the general availability of their new computer based training.
The program is designed to educate help desk professionals on how to quickly utilize c.Support®
by providing convenient training online.
"Web-based training will give our busy customers even more options," says Daren Nelson, CEO of GWI
Software. "It will ensure that our new customers are up and running more quickly and efficiently,
and our existing clients are optimizing their investment."
Web-based training allows employees to effectively manage their own learning process by providing
training in multiple, short sessions. In addition, it provides an inexpensive way to train
geographically-dispersed individuals by virtually eliminating costs for logistics and travel.
GWI made the commitment to provide training online in response to customer requests, who wanted to
limit travel due to safety concerns and inconvenience. The first course was developed for the c.Support
for Microsoft Windows® product, and describes and demonstrates the following:
- Overview of c.Support
- Using the c.Support Desktop
- Creating Customer Profiles
- Exploring Incident Functionality
- Generating Reports
- Authoring and Accessing Knowledge Entries
- Entering Asset Records
About GWI Software
GWI Software is the oldest provider of web-based help desk and customer service applications. GWI's core
product, c.Support, is a comprehensive solution that allows support organizations to coordinate, manage,
and track everyday support activities, build knowledge bases, and track assets. Providing solutions for
over 10 years, c.Support is installed at over 2,500 locations worldwide, and in use by over 75,000 help
desk professionals supporting over 900,000 end users. For more information, contact GWI Software at
360-397-1000 or visit http://www.gwi.com.
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