iSupport® is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.

iSupport Service Desk Edition is designed for organizations who adhere to IT governance best practices such as ITIL®, MOF®, S-Ox, COBIT®. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience.

iSupport Service Desk is a highly-scalable service and support application ready to handle your unique processes and methodologies, with enhanced permissions to enable segmented user bases or departments within the same instance of the product. Our product is developed with an "out-of-the-box" ease-of-use in mind, yet is powerful enough to automate your most complex workflows and handle today's service functions.

Features

• Incident Management
• Problem Management
• Change Management
• CMDB
• Asset Management
• Service Level Management
• Service Catalog
• Workflow & Approvals
• Self-Service Portal
• Reporting
• Knowledge Management
• Purchasing & Billing
• Service Contracts
• Desktop Portal
• Alerts Engine